Refund and Return Policy – Malviya Store

At Malviya Group, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to keep your shopping experience seamless and hassle-free.

Our Guarantee

- Money-Back Guarantee: If you are not satisfied, you may request a full refund within 3 days of the delivery date.
- Exchange Guarantee: You may request an exchange within 7 days of the delivery date, subject to product availability.

Return Policy

- Eligibility: Refund requests must be made within 3 days of delivery; exchange requests within 7 days of delivery. Products must be unused, unwashed, and in their original packaging with tags attached.
- Non-Returnable Items: Certain items are non-returnable, including gift cards, personalized items, and items marked as final sale.
- Condition: Returned items must be in their original condition. We reserve the right to refuse returns that do not meet these criteria.

Return Process

- Initiate a Return: To start a return, contact our customer service team at malviyagroup98@gmail.com or +91 9082344349 with your order number and reason for return.
- Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is the result of our error. We recommend using a trackable shipping service to ensure your return is received.

Refund Policy

- Eligibility: Refund requests are accepted within 3 days of the delivery date (Money-Back Guarantee).
- Processing Time: Once we receive your return, we will inspect the item and process your refund within 7–10 business days. You will be notified by email once your refund has been processed.
- Refund Method: Refunds are issued to the original payment method. Please allow additional time for the amount to appear on your statement, depending on your bank or financial institution.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

Exchanges

- Eligibility: Exchanges are accepted within 7 days of the delivery date and are subject to product availability. If the desired item is unavailable, a refund will be processed instead.
- Process: To exchange an item, follow the return process above and specify the product you would like in exchange. We will ship the exchange item once the original item is received and inspected, and it will generally be delivered within 7–10 business days.

Damaged or Defective Items

- Reporting: If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt with your order number and a description or photo of the issue.
- Resolution: We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.